Legal
Refund Policy
This policy explains when refunds may be issued, how cancellation affects billing, and how to contact us about a charge.
1. General rule
Refund requests are reviewed on a case-by-case basis. We may approve a refund if a payment was duplicated, the service failed to deliver the paid-for service in a material way, a billing error occurred, or another issue makes a refund appropriate under the circumstances.
Because Flyer Fly TT is a digital service, we generally do not issue refunds for simple change of mind, unused time left in a billing period, or content you already used, downloaded, published, or shared unless the law requires otherwise or we choose to make an exception.
2. What this policy covers
This policy applies to subscription payments, renewal charges, upgrades, and similar charges processed through our supported billing flows. It does not limit any rights you may have under mandatory consumer law, payment network rules, or the rules of the payment provider used for your transaction.
3. Subscription billing
Subscription charges are typically billed in advance. If you cancel, the cancellation usually applies to future billing cycles rather than the current paid period. Any refund decision for the current period is separate and depends on the facts of the request.
If you are on a monthly or yearly plan, you may keep access until the end of the paid term unless your account is suspended, the payment fails, or another billing event changes your access sooner.
4. Non-refundable situations
Unless required by law or unless we decide otherwise, we generally do not refund the following: time already used in the current billing period, unused credits that expired under the plan rules, completed generations already delivered, fees caused by chargebacks, fees caused by payment processor reversals, and amounts paid for services that were already consumed.
We also generally do not refund if the issue was caused by your device, browser, network, failed uploads on your side, incorrect input, or a change in your own business needs after the purchase was made.
5. Duplicate charges and accidental payments
If you believe you were charged twice, charged the wrong amount, or charged after a cancellation that should have prevented the payment, contact us with the relevant invoice or receipt details. We will review the record and, if appropriate, either issue a refund or correct the billing error.
6. Service failure
If a paid feature materially failed due to our systems, such as the app being unavailable for a prolonged period during the time you paid for access, or a paid generation request being accepted but not delivered, we may offer a refund, account credit, extension of service, or another reasonable resolution.
When evaluating a service failure request, we may consider the length of the outage, whether the issue affected all users or only a subset, whether the problem was resolved quickly, and whether an alternative resolution would fully address the concern.
7. Technical issues and partial use
Some issues may affect only part of the experience. If a problem prevented a specific generation, upload, or export, we may choose to retry the operation, restore lost access, credit your account, or refund the impacted amount rather than refunding the entire subscription period.
If you used the service successfully for most of the period and only experienced a limited issue, we may issue a partial refund or no refund depending on the facts.
8. How to request a refund
Send us the following information: the email address on the account, the invoice or receipt number if available, the charge date, the amount charged, the last four digits of the card or payment reference if you have it, and a short description of the issue. The more detail you provide, the faster we can review the request.
We may ask for additional information if we need to verify the account or understand the charge. If we need to investigate a payment processor record, we may ask you to wait while we confirm the details.
9. Timing
We aim to review refund requests as quickly as practical, but response times can vary depending on the complexity of the issue, the payment method, and whether a third-party processor needs to confirm the transaction. If we approve a refund, the time it takes to appear in your account depends on your bank or payment provider.
10. Refund method
Where possible, refunds are usually made to the original payment method. If that is not possible, we may offer an alternative resolution, such as account credit, a replacement service period, or another method permitted by the payment provider.
11. Chargebacks and disputes
If you contact your bank or card issuer to dispute a charge, the payment provider may reverse or place the payment under review. That process can affect access to the service while the dispute is pending. If you are able to contact us first, we usually can resolve billing mistakes faster than a formal dispute process.
Submitting a chargeback does not remove your responsibility for valid charges or for charges that were properly authorized. We may respond to disputes with evidence of account use, delivery, cancellation history, or other relevant records.
12. Fraud and abuse
We may deny refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the account activity. That includes attempts to get repeated refunds after continuing to use the service, or requests that rely on false statements about the transaction.
13. Plan changes and cancellations
Cancelling a plan usually stops future renewals, but it does not guarantee a refund for the current period. If you downgrade or switch plans, any handling of unused value depends on the checkout flow and the plan rules shown at the time of the change.
14. Regional rights
Some countries or states give customers specific rights relating to digital services, recurring billing, or automatic renewals. Nothing in this policy is intended to reduce rights that cannot legally be waived.
15. Contact
Refund requests can be sent to support@flyerflytt.com.